TERMS AND CONDITIONS

DNK Health and Fitness – Terms & Conditions

(HYROX Coaching, Personal Training, & Online Training)

These Terms & Conditions (“Terms”) apply to all coaching services provided by DNK Health and Fitness (“the Coach”, “we”, “us”) to the client (“you”). By purchasing any service, package, or session, you confirm that you have read, understood, and agreed to these Terms.

1. Services Provided
DNK Health and Fitness provides the following services:

• HYROX Coaching / HYROX Packages
• Personal Training (PT)
• Online Training / Remote Coaching
• Ad-hoc Personal Training Sessions
All coaching services are delivered as agreed at point of purchase and may include gym-based sessions, programming, check-ins, and training support depending on the package level.
 
2. Payments & Fees
2.1 HYROX Packages (Payment Options) – HYROX packages must be paid either in full upfront or by two instalments, with the second instalment due 4 weeks after the first payment. Your place on the programme is not confirmed until payment has been received.
2.2 Cancellation During HYROX Packages – If you cancel your HYROX package at any point during the programme, the full package fee remains payable. No refunds are issued once the
programme has started.
2.3 Personal Training Packages – Personal training packages must be paid in line with the payment terms agreed at the time of purchase. Packages must be paid before sessions
commence unless otherwise agreed in writing.
2.4 Ad-Hoc Sessions – Ad-hoc personal training sessions are charged at £45 per hour. Payment is required prior to the session unless agreed otherwise.

3. Booking & Scheduling
3.1 Session Booking – All sessions must be booked and arranged directly with the Coach and are subject to availability.
3.2 Session Expiry / Use of Sessions – Packages are intended to be completed within the agreed timeframe. If sessions are not booked/used in a timely way, DNK Health and Fitness is not responsible for lost sessions due to lack of availability later.

4. Cancellations, Late Cancellations, No-Shows & Appointment Issues
4.1 Missed Sessions / Late Cancellation Policy – If you fail to attend a booked session or cancel with less than 24 hours’ notice, you will incur a missed/late cancellation fee of £50.
4.2 Ad-Hoc Session Cancellation – Ad-hoc sessions require a minimum of 24 hours’ notice to cancel or reschedule. If less than 24 hours’ notice is given, the session fee will still apply in full.
4.3 Trainer Cancellation (Illness / Unforeseen Circumstances) – If the Coach is required to cancel a session with less than 24 hours’ notice due to illness or unforeseen circumstances, the Coach will make every effort to rearrange the appointment at a mutually convenient time. If rearranging is not possible, no session fee will be due. The Coach will always aim to give as much notice as possible if they need to cancel a session.
4.4 Trainer Late Arrival – If the Coach is late to an appointment, the Coach will make up the missed time. Where it is not possible to extend the session on the same day (for example due to another client session starting), the Coach will provide the remaining time by rearranging
additional time at a mutually convenient date and time. The Coach will always aim to give as much notice as possible if they anticipate being late to a session.
4.5 Gym Closure / Venue Unavailability – If the gym or training venue is closed or unavailable for
any unforeseen reason (including flooding, power failure, unsafe conditions, or emergency closure), the session will be rearranged at a mutually convenient time. If rearranging is not
possible, no session fee will be due.

5. Package Types & Eligibility
5.1 Introductory Personal Training Package – The Introductory PT Package is limited to one use per person. DNK Health and Fitness reserves the right to refuse additional intro package
purchases if a client has already redeemed it previously.

6. Notice Period for Ongoing Coaching / Packages
6.1 Performance / Advanced Performance PT Packages – If you wish to cancel a Performance or Advanced Performance package, you must provide 1 month’s notice. All fees remain due until the end of the notice period.
6.2 Online Training – Online training requires 1 month’s notice to cancel. All fees remain payable
until the end of the notice period. Notice must be submitted in writing (email/message confirmation).

7. Refund Policy
All payments are non-refundable, except where required by law. DNK Health and Fitness does not offer refunds for change of mind, lack of attendance, scheduling conflicts, or injury/illness (unless agreed at our discretion in exceptional circumstances).

8. Health, Safety & Responsibility
You confirm that you are physically able to participate in exercise and training, and you will inform the Coach of any injuries, conditions, pain, pregnancy, or health concerns. You will stop
exercising and notify the Coach immediately if you feel unwell or experience unusual symptoms. DNK Health and Fitness reserves the right to refuse or stop training if participation is deemed unsafe.

9. Results Disclaimer & Goal Setting
Training goals will be discussed and agreed at the initial consultation/first session. While the Coach will provide professional guidance and structured sessions designed to help you work
towards agreed goals, no specific results can be guaranteed. The Coach will regularly review progress to ensure goals remain current and realistic and will adjust training plans and sessions accordingly.
 
10. Coach Conduct & Client Behaviour
DNK Health and Fitness expects respectful behaviour at all times. We may terminate coaching services immediately if unacceptable behaviour occurs, including harassment, abuse,
threatening conduct, or repeated failure to follow safety instructions. If services are terminated due to client conduct, fees remain payable.
 
11. Liability
To the maximum extent permitted by law, DNK Health and Fitness is not liable for injury, illness, adverse reactions incurred during or after training, loss or damage to personal property, or
indirect/consequential losses. You accept full responsibility for participation in training and/or prescribed programmes.
 
12. Confidentiality
The Coach agrees to maintain confidentiality in relation to any personal, medical, or sensitive information shared by the client during training sessions, consultation, check-ins, or
communication. Confidential information will not be shared with any third party without the client’s consent, unless disclosure is required by law or where there is a serious risk of harm to
the client or others.
 
13. Data Protection & GDPR
DNK Health and Fitness complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. The Coach may collect and store personal data including
name, contact details, emergency contact information, relevant health information, and session records/progress notes. This data will be used only for delivering coaching services, including session planning, progress tracking, client communication, and administrative purposes. Client data will be stored securely and only for as long as necessary. The client may request access to, correction of, or deletion of personal data at any time, subject to any legal obligations. The
Coach will never sell or share client data with third parties for marketing purposes.
 
14. Acceptance of Terms
By purchasing and participating in any training service with DNK Health and Fitness, you confirm you agree to these Terms & Conditions and the Injury Waiver & Liability Disclaimer below.